For hotels, resorts, and boutique lodging
Hospitality Reputation Management
Every booking decision starts with a rating scan. We keep your property above the OTA cutoff — and defend against extortive guests.
Flat fee per item. If the specific item is not removed within 30 days, the removal fee is refunded. Google, Yelp, and the sites we file with make the final decision.
Google Business ProfileProperty Revenue Loss
How Much Revenue Is Your Property Losing?
Enter your rating and review counts. We score your profile against the 4.7★ threshold buyers use to filter, then show the gross profit that leaks out below it.
Your property
Pre-filled with hotels & lodging benchmarks. Adjust to match your numbers.
How we calculate this
- Star-rating drag on click-through tapers and caps at 18%. Negative sentiment is scored as a share of your total review volume and caps at 20%. Both compound, then apply only to the ~55% of buyers who read reviews and act on them.
- Money is counted as gross profit on the work you would have won, never the full ticket price.
- Industry-specific benchmark data isn't available for this category yet. The defaults above are general cross-industry figures, not verified hotels & lodging averages. Replace them with your own numbers for a closer read.
- Estimates only. Every market is different.
Sources (general fallback)
- BrightLocal — 2024 Local Consumer Review Survey (2024). Star rating and review sentiment vs. click-through from search and maps. Used for the click-through drag curve.
- Harvard Business School · Michael Luca — Reviews, Reputation, and Revenue. Peer-reviewed link between review sentiment and revenue. Used for the sentiment drag curve.
The stakes
Why reviews decide hotels & lodging revenue
The digital front door to every hotels & lodging business is its review profile. Here's what's at stake.
30 bookings
lost per unaddressed 1-star review
OTA algorithms weight recency; one bad review can suppress your listing for a full quarter.
9.0+
score threshold for Booking.com Genius
Below 9.0, you lose loyalty-tier promotion and premium placement.
Extortion
is rampant in hospitality reviews
We escalate ToS-violating extortive reviews through documented removal pipelines.
Buyer psychology
What earns buyer trust in hotels & lodging
When choosing a hotels & lodging provider, consumers weigh authentic, high-volume reviews as the deciding signal between you and a competitor a single click away.
Recency wins
Buyers weigh reviews from the last 90 days most heavily. A stale 5-star profile still loses to a competitor with fresh momentum in hotels & lodging.
Volume signals safety
Prospects use raw review count as a proxy for legitimacy. Below 25 reviews, most local buyers filter your listing out entirely.
Response builds trust
How you respond to a 1-star review says more than the review itself. Silence reads as guilt; measured accountability reads as leadership.
One bad review, filtered forever
A single unaddressed 1-star can suppress hotels & lodging local pack rankings and cut click-through by 30% or more.
Full coverage
Where hotels & lodging buyers check reviews
We actively monitor, safeguard, and scale your hotels & lodging digital footprint across every high-intent directory.
Google Business Profile
The default discovery layer for every traveler.
TripAdvisor
The category-defining hospitality review platform.
Booking.com
OTA scoring drives placement, price parity, and demand.
Expedia
Chain and independent property ranking.
Airbnb
Critical for boutique and alternative accommodations.
Yelp
Underrated for restaurant and amenity coverage.
Enterprise solutions
Protection built for hotels & lodging
The Reputation Medics full-service solution suite for hotels & lodging clients.
24/7 Review Monitoring & Alerts
Instant Slack, SMS, and email alerts the moment any hotels & lodging location is reviewed — so nothing simmers before you can respond.
AI-Assisted, Brand-Voice Responses
Every response is drafted in your brand voice, reviewed by a human strategist, and calibrated for hotels & lodging buyers reading between the lines.
ToS-Compliant Removal Escalations
We identify defamatory, fake, or ToS-violating reviews and drive them through a documented appeal, escalation, and legal-referral pipeline.
Review Generation That Converts
Post-visit review invitations timed to your hotels & lodging workflow — automated, personal, and consent-based.
Compliance-first
ToS-aligned, defensible growth for hotels & lodging
Every workflow — outreach, response, and removal — is engineered to keep your Hotels & Lodging business on the right side of platform policy and consumer-protection law. We never post fake reviews, incentivize ratings, or violate directory ToS.
ToS-based
Every removal we file cites a documented Terms of Service violation on the hotels & lodging profile — never volume-padded outreach
4.7★
Median star rating across active Hotels & Lodging clients
$0
What happens if the review isn't removed — the upfront removal fee is automatically refunded
Hotels & Lodging review removal FAQs
How long does hotels & lodging review removal typically take?+
Eligible removals resolve in 7–30 days on average. Complex escalations (legal-review, cross-platform, defamation) can take 45–90 days. We give you a candid timeline after the initial audit — never a guarantee we can't defend.
Do you remove legitimate negative reviews?+
No. We only pursue reviews that violate a platform's Terms of Service — fake, off-topic, defamatory, extortive, or conflict-of-interest. Legitimate complaints are addressed via a response strategy, not deletion.
Is this compliant with FTC and platform policy?+
Yes. Every workflow — outreach, invitations, responses, removal appeals — is aligned with the FTC Endorsement Guides and each platform's ToS. We keep audit-ready logs of every action.
What if a removal request is denied?+
We escalate through documented appeal channels, and when justified, we coordinate with legal counsel for defamation, extortion, or fake-review claims. You never pay for a removal that doesn't stick.
Confidential Hotels & Lodging reputation audit
Get a free, confidential hotels & lodging audit
A senior strategist will review your presence across every platform in your vertical and follow up within one business day.
Protect your hotels & lodging reviews
Own your rating. Own your ADR. Book a confidential audit and see exactly how your property compares across every OTA that drives your booking mix.
Flat fee per item. If the specific item is not removed within 30 days, the removal fee is refunded. Google, Yelp, and the sites we file with make the final decision.
Other industries we protect besides hotels & lodging
Healthcare
Protect provider ratings across Google, Healthgrades, WebMD, and Zocdoc.
Explore Healthcare →Plastic Surgeons
Elective-care buyers scrutinize every star. Protect your before-and-after story.
Explore Plastic Surgeons →Dental Practices
Every new-patient acquisition starts with a Google review. Own that moment.
Explore Dental Practices →Chiropractors
Wellness-buyers filter by rating first. Keep your practice above the cutoff.
Explore Chiropractors →Veterinary
Pet parents research obsessively. Your reviews decide who they trust with family.
Explore Veterinary →Legal Services
Prospective clients vet attorneys through reviews before they ever call.
Explore Legal Services →Financial Services
Fiduciary trust is built — and destroyed — one review at a time.
Explore Financial Services →Real Estate
Zillow, Realtor.com, Redfin — buyers compare agents by star rating first.
Explore Real Estate →Tourism & Tours
Bookings live and die on TripAdvisor, Viator, and GetYourGuide reviews.
Explore Tourism & Tours →