For restaurants, cafes, bars, and hospitality groups
Reservations rise and fall with your rating. We keep every platform diners check pristine, so tables stay full.
Choose what you need removed
Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the full removal fee to your original payment method. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Google, Yelp and the sites we file with make the final decision.
Not sure which one applies? Get a free restaurant audit first
ToS-based
Every removal we file for a restaurant cites a documented platform policy violation. No volume outreach, no fake reviews.
30 / 90 days
The upfront refund windows for a restaurant: 30 days for Google and 90 days for Yelp and other platforms.
$0 today
Upfront removal fees are refunded in full if a Google review is not removed within 30 days of payment, or a review or item on any other platform is not removed within 90 days of payment. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
The stakes
The digital front door to every restaurant is its review profile. Here's what's at stake.
9%
revenue swing per full star on Yelp
Harvard studies quantify the dollar impact per star. It compounds fast.
1 star
can drop OpenTable priority ranking
Losing weekend priority means losing your best margin covers.
Photo-driven
buyers filter aggressively
We combine review, response, and visual-asset strategy for full-funnel protection.
How buyers decide
The crisis card above cites the Harvard finding of a 9 percent revenue swing per Yelp star. Diners decide in the time it takes to scroll a map. The rating filters the list, the newest review and the top photo decide the table.
The map scroll
Diners open the map, look at ratings, and tap the one with the best recent photo and no fresh one-star in the preview. A single visible complaint about food poisoning or a hair in the dish loses the tap before the menu is opened.
The safety accusation
Food poisoning and cleanliness claims are the reviews people remember and repeat. Many come from diners who ate several places that day, and some from people who never ate with you at all. Both are worth reporting when the review describes a visit that did not happen.
The named-server attack
Reviews that name a server or manager and accuse them of racism, theft or drunkenness spread through local groups and follow the employee. Unsupported accusations against a named individual are a harassment matter under platform rules.
Restaurant Revenue Loss
Enter your rating and review counts. We score your profile against the 4.7★ threshold buyers use to filter, then show the pre-tax profit that may leak out below it.
A table of four is worth about $160 in revenue, ≈ $4.50 pre-tax profit.
Margins
Pre-filled with restaurants benchmarks. Adjust to match your numbers.
Yelp or a harmful link instead?Yelp review removal — $697Harmful link removal — $497
Sources
Annual pre-tax profit at risk for each restaurants job type, using the rating, review counts and lead volume you entered.
| Job type | Annual pre-tax profit at risk |
|---|---|
| A table of four | $146 |
| A regular who visits monthly for a year | $1,749 |
Annual pre-tax profit at risk at every star rating from 3.0 to 4.9 for restaurants, with your rating and the 4.7★ cutoff marked.
| Star rating | Annual pre-tax profit at risk |
|---|---|
| 3.0★ | $313 |
| 3.1★ | $299 |
| 3.2★ | $285 |
| 3.3★ | $271 |
| 3.4★ | $258 |
| 3.5★ | $245 |
| 3.6★ | $228 |
| 3.7★ | $212 |
| 3.8★ | $197 |
| 3.9★ | $180 |
| 4.0★ | $164 |
| 4.1★ | $146 |
| 4.2★ | $129 |
| 4.3★ | $110 |
| 4.4★ | $91 |
| 4.5★ | $70 |
| 4.6★ | $49 |
| 4.7★ | $26 |
| 4.8★ | $12 |
| 4.9★ | $12 |
Annual pre-tax profit at risk today next to the share this model treats as recoverable. It is the model's estimate, not a guarantee of any outcome.
| Measure | Annual amount |
|---|---|
| Lost today | $146 |
| Recoverable (model) | $87 |
| Residual after removal | $59 |
What the number above means
The crisis card above notes one star can drop OpenTable priority ranking, and weekend priority is where margin covers come from. A visible false review does not lose one table. It lowers the number of people who tap your listing every night until it is gone.
Stop the leak at the review that causes it
One flat fee per item. Upfront removal fees are refunded in full if a Google review is not removed within 30 days of payment, or a review or item on any other platform is not removed within 90 days of payment. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. The platform makes the final decision.
Start Google Review Removal — $397Start Yelp Review Removal — $697Start Harmful Link Removal — $497Full coverage
We actively monitor, safeguard, and scale your restaurant's digital footprint across every high-intent directory.
TripAdvisor
Traveler and business-diner authority.
TripAdvisor removal is reviewed case by case.
See If You QualifyOpenTable
Reservation-ranking based on diner rating.
OpenTable removal is reviewed case by case.
See If You QualifyResy
Booking platform for high-end restaurants.
Resy removal is reviewed case by case.
See If You QualifyCommunity-driven discovery for neighborhood venues.
Facebook removal is reviewed case by case.
See If You QualifyHow the work gets done
The Reputation Medics full-service solution suite for restaurants.
24/7 Review Monitoring & Alerts
Instant Slack, SMS, and email alerts the moment any restaurants location is reviewed, so nothing simmers before you can respond.
AI-Assisted, Brand-Voice Responses
Every response is drafted in your brand voice, reviewed by a human strategist, and calibrated for restaurants buyers reading between the lines.
ToS-Compliant Removal Escalations
We identify defamatory, fake, or ToS-violating reviews and drive them through a documented appeal, escalation, and legal-referral pipeline.
Review Generation That Converts
Post-visit review invitations timed to your restaurants workflow: automated, personal, and consent-based.
Buyer psychology
When choosing a restaurant, consumers weigh authentic, high-volume reviews as the deciding signal between you and a competitor a single click away.
Recency wins
Buyers weigh reviews from the last 90 days most heavily. A stale 5-star profile still loses to a competitor with fresh momentum in restaurants.
Volume signals safety
Prospects use raw review count as a proxy for legitimacy. Below 25 reviews, most local buyers filter your listing out entirely.
Response builds trust
How you respond to a 1-star review says more than the review itself. Silence reads as guilt, measured accountability reads as leadership.
One bad review, filtered forever
A single unaddressed 1-star can suppress restaurants local pack rankings and cut click-through by 30% or more.
Compliance-first
Every workflow, from response to removal filing, is built to keep your Restaurants business on the right side of platform policy and consumer-protection law. We never post fake reviews, incentivize ratings, or violate directory terms.
The rules that apply to you
Every statement below is sourced. Read them before you decide how to handle a review.
5-9% per star
Michael Luca's Harvard Business School study of independent restaurants found a one-star increase in Yelp rating associated with a 5 to 9 percent increase in revenue. The finding is restaurant-specific, and it is the closest peer-reviewed measure of what a rating is worth to a restaurant.
Source: Harvard Business School · Michael Luca, 2016
Off topic
Reviews about a third-party delivery driver, a ticketing site, the weather or another venue with a similar name are off topic under Google's published policy, and that is the ground the filing uses.
Source: Google Maps Help
16 CFR Part 465
Since October 21, 2024 the FTC rule on consumer reviews bans fake reviews, insider reviews presented as customer reviews, and paying for positive or negative reviews, with civil penalties available per violation. For a restaurant that leaves two lawful moves: earn real reviews, and report the ones that break platform policy.
Source: U.S. Federal Trade Commission, 2024
Policy grounds only
Google's own help documentation says any review can be reported but only content that violates its policies is eligible for removal. That is why a case starts by matching the wording to a named policy: fake engagement, off topic, impersonation, harassment, personal information or conflict of interest.
Source: Google Business Profile Help
Timeline
Nothing here is a promise of removal, because that decision belongs to the platform. Most Google removals take 7–21 days; Yelp and other platforms typically take 60–90 days. Complex cases use a Custom Care Plan with their own timeline.
Day 0 · Free scan and eligibility read
We pull the live review or page from Google and Yelp and TripAdvisor, quote it verbatim, and say which policy it breaks. If nothing breaks a rule we say so and take no fee.
Days 1-3 · Filing with the reservation record
Where no booking, ticket or check exists for the reviewer, that goes in first. Where the complaint is about something the venue does not control, the off-topic ground carries the report.
Platform moderation
Google evaluates reports against its prohibited and restricted content policy; most Google removals take 7–21 days. Yelp and other platforms typically take 60–90 days. The platform decides the timing.
Days 10-21 · Appeal where the first report is declined
A declined report is not the end. Google provides an appeal route for reviews it decides to keep, and a second filing that cites a different policy ground and better evidence is often what moves it.
Day 30 (Google) / Day 90 (Yelp & other platforms): refund deadline
Upfront removal fees are refunded in full if a Google review is not removed within 30 days of payment, or a review or item on any other platform is not removed within 90 days of payment. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. No claim or form is required. Refunds are issued within 5 business days of the deadline.
Before you start
The start form takes a few minutes if you have these four things in front of you. Nothing else is required to open the case.
The exact link to the review or page
On Google, open the review, use the three-dot menu and choose Share to copy its direct link. On Yelp, use the share icon under the review. For a harmful page, paste the full URL from the address bar.
Your business name exactly as it appears on the profile
Use the restaurant name from the Google or Yelp listing that carries the review. Groups with several locations need the specific location, not the brand.
Why the item breaks the platform's rules
One or two sentences is enough. Typical grounds for a restaurant: the reviewer never dined with you, the review is about a different location, a competitor or former employee posted it, or it names a server with accusations it does not support.
Your preferred payment option
Pay upfront: $397 for Google, $697 for Yelp, or $497 for another site or harmful link. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the full removal fee to your original payment method. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends.
Job-type economics, the grounds a case gets filed on, what to have ready, and every source behind the numbers on this page.
Read the Restaurants guideLocal review removal pages for restaurants in these cities:
All Restaurants city pagesA review describing a visit that did not happen fails the genuine-experience rule on Google and Yelp. We document the absence of any reservation, receipt or order and file on that basis. If the reviewer did eat with you, a food-poisoning claim is an opinion about their experience and stays.
Yelp removes reviews that violate its content guidelines and also filters reviews it does not recommend. A removal case at $697 targets a documented violation. If the specific Yelp review is not removed within 90 days of payment, we refund the full removal fee to your original payment method. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
Keep the message. Reviews used as leverage violate conflict-of-interest rules on Google and Yelp, and a documented demand is one of the strongest reports we file.
Most Google removals: 7–21 days. Yelp and other platforms: typically 60–90 days. Removal timing depends on platform review. Complex cases involving defamation, legal escalation, coordinated attacks, or many items across platforms are quoted individually through the Custom Care Plan, with their own timeline.
No. We only pursue reviews that violate a platform's Terms of Service: fake, off-topic, defamatory, extortive, or conflict-of-interest. Legitimate complaints are addressed via a response strategy, not deletion.
Yes. Every workflow (outreach, invitations, responses, removal appeals) is aligned with the FTC Endorsement Guides and each platform's ToS. We keep audit-ready logs of every action.
Pay upfront: $397 Google, $697 Yelp, or $497 other sites and harmful links. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the full removal fee to your original payment method. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends.
We escalate through documented appeal channels. Upfront removal fees are refunded in full if a Google review is not removed within 30 days of payment, or a review or item on any other platform is not removed within 90 days of payment. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
Every statistic cited inline on this page is drawn from the following industry sources. Citations remain inline alongside each figure so context stays with the claim.
Peer-reviewed study of independent restaurants finding a one-star rating increase associated with a 5 to 9 percent revenue increase. Restaurant-specific, cited only where the business model is comparable.
The policy list a removal report has to cite: fake engagement, off-topic content, impersonation, harassment, personal information and conflicts of interest.
Federal rule effective October 21, 2024. Bans fake or AI-generated reviews, reviews by insiders presented as customers, and buying positive or negative reviews. This is why removal has to be argued on policy grounds instead of countered with bought reviews.
Google's own documentation of the report route: any review can be reported, only reviews that break a content policy are eligible for removal, and the decision is Google's.
Yelp states that reported content is evaluated by its moderators and that the evaluation may take several days, with an email sent when it is done.
Confidential Restaurants reputation audit
Not sure whether the review or page qualifies, or dealing with more than one item? A senior strategist reviews your presence across every platform in your vertical and follows up within one business day. No price, no obligation.
Fill every seat. Every night. Every platform. Book a confidential audit and see the reputation gap costing you weekly covers.
Pick the item and start now
One review on your Google Business Profile.
$397flat
Start Google removal, $397One review on your Yelp business page.
$697flat
Start Yelp removal, $697One article, complaint page or listing ranking for your name.
$497flat
Start link removal, $497Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the full removal fee to your original payment method. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Google, Yelp and the sites we file with make the final decision.
Not sure which one applies? Get a free restaurant audit first
Starting with hospitality, dining and travel. Google, TripAdvisor, Yelp, Booking.com, Expedia and OpenTable.
Hotels & Lodging
TripAdvisor, Booking.com, Expedia. One bad review costs 30 direct bookings.
Explore Hotels & Lodging →Tourism & Tours
Bookings live and die on TripAdvisor, Viator, and GetYourGuide reviews.
Explore Tourism & Tours →Casinos & Gaming
High-stakes hospitality demands airtight reputation. We deliver it.
Explore Casinos & Gaming →Resorts
Full-service resorts and destination properties: reputation protection where a single OTA rating swing costs seven figures in RevPAR.
Explore Resorts →Wedding Venues
Wedding and event venues: reputation protection for once-in-a-lifetime bookings where every review is scrutinized.
Explore Wedding Venues →Event Venues
Corporate, private, and social-event venues: reputation protection for a booking-cycle-driven hospitality segment.
Explore Event Venues →Fishing Charter Companies
Deep-sea, inshore, and lake fishing charter companies: reputation protection for a destination-and-experience recreational segment.
Explore Fishing Charter Companies →Golf Courses
Public, semi-private, and resort golf courses: reputation protection for a destination-and-membership recreational segment.
Explore Golf Courses →Healthcare
Protect provider ratings across Google, Healthgrades, WebMD, and Zocdoc.
Explore Healthcare →
