100% Ironclad Guarantee.

To be eligible for the guarantee, all of the following must be true:

• You purchased a removal service directly from Reputation Medics™ (Woodcrest Holdings LLC).
• The review or link you submitted is identified by a working public URL or provider-verified review ID at the time of intake.
• The review remains live and accessible on the originating platform when work begins.
• You completed the e-signed service agreement and provided accurate business information.
• You have not separately contacted the reviewer, the platform, or a third-party agency about the same review during our active work window.

• Upfront payment: you pay the removal fee in full at checkout. Work begins once payment and your onboarding details are received.
• Automatic refund trigger: if the specific item you submitted is not removed within 30 days, the removal fee for that item is automatically refunded to your original payment method. You do not have to ask.
• Scope of the refund: the refund covers the removal fee for that specific item. It does not cover add-ons, subscriptions, completed work on other items, or third-party platform fees.
• Processing time: refunds are issued to the original payment method within 5 business days of the 30-day mark.
• Final decision: Google, Yelp, and other third-party sites make the final removal decision. What we guarantee is the automatic refund, not the platform's answer.

The guarantee does not apply when:

• The review is removed, edited, or hidden by the reviewer or platform before our work begins.
• The customer requests cancellation after removal has already occurred.
• The review is re-posted under a different account, URL, or platform after a successful removal (a new order is required).
• The submitted URL does not resolve to an active review on a supported platform.
• The customer provides false, incomplete, or misleading information about the business or the review.
• Chargebacks are initiated before a refund request has been submitted to and reviewed by our team.
• Add-on services explicitly marked as non-refundable at checkout (e.g. expedited handling fees, third-party filing fees).

• The guarantee applies to the removal fee for the specific review(s) we are unable to remove — not to bundled add-ons or third-party costs noted separately at checkout.
• Final removal decisions rest with each platform (Google, Yelp, etc.). We file through the platforms' official channels; we do not hack, bribe, impersonate, or fabricate content.
• We reserve the right to decline cases we do not believe we can win. If we decline before work begins, you are not charged.
• Refunds are issued in the original currency to the original payment method. We do not issue cash refunds.
• This policy is governed by the laws of the State of Florida, USA, and is subject to our Terms & Conditions.
• Refunds under this guarantee are issued automatically. If one is missing, email support@reputationmedics.com with your order number and the URL of the review in question. Refunds are processed within 5 business days.
• If you have any concerns about your service, please reach out to us directly before contacting your bank or card issuer. We will resolve issues quickly and issue refunds when the guarantee applies.