100% Ironclad Guarantee.

To be eligible for the guarantee, all of the following must be true:

• You purchased a removal service directly from Reputation Medic™ (Woodcrest Holdings LLC).
• The review or link you submitted is identified by a working public URL or provider-verified review ID at the time of intake.
• The review remains live and accessible on the originating platform when work begins.
• You completed the e-signed service agreement and provided accurate business information.
• You have not separately contacted the reviewer, the platform, or a third-party agency about the same review during our active work window.

• Standard work window: up to 30 days from order confirmation for most Google reviews. Yelp and harmful links may take 2–6 weeks; the estimated window is disclosed before payment.
• Automatic refund trigger: if the targeted review is still live at the end of the disclosed work window, you are entitled to a full refund of the removal fee for that review.
• Refund request deadline: claims must be submitted within 14 days after the work window closes.
• Processing time: approved refunds are issued to the original payment method within 5–10 business days.

The guarantee does not apply when:

• The review is removed, edited, or hidden by the reviewer or platform before our work begins.
• The customer requests cancellation after removal has already occurred.
• The review is re-posted under a different account, URL, or platform after a successful removal (a new order is required).
• The submitted URL does not resolve to an active review on a supported platform.
• The customer provides false, incomplete, or misleading information about the business or the review.
• Chargebacks are initiated before a refund request has been submitted to and reviewed by our team.
• Add-on services explicitly marked as non-refundable at checkout (e.g. expedited handling fees, third-party filing fees).

• The guarantee applies to the removal fee for the specific review(s) we are unable to remove — not to bundled add-ons or third-party costs noted separately at checkout.
• Final removal decisions rest with each platform (Google, Yelp, etc.). We file through the platforms' official channels; we do not hack, bribe, impersonate, or fabricate content.
• We reserve the right to decline cases we do not believe we can win. If we decline before work begins, you are not charged.
• Refunds are issued in the original currency to the original payment method. We do not issue cash refunds.
• This policy is governed by the laws of the State of Delaware, USA, and is subject to our Terms & Conditions.
• To start a refund request, email info@reputationmedics.com with your order number and the URL of the review in question, or open a ticket at support.reputationmedics.com.