A review of our cabinetry company is actually about a different company with the same name. Can it come down?+
Yes. Misdirected reviews violate the relevance rules on both Google and Yelp. We document the other company, the location mismatch and anything in the review that cannot apply to you, and file it as off-topic content.
Someone we never served left a one-star on our cabinetry company profile. What now?+
That is the most common removal case in home services. We file it under the platform's genuine-experience policy with a note that no service record, invoice or contact exists for the reviewer. If the platform leaves it up past day 30, the fee refunds automatically.
What if the reviewer of our cabinetry company is a real customer who is exaggerating?+
A real customer's exaggeration is an opinion, and opinions are not removable. What is reportable are specific false facts and rule violations inside the review: threats, private information, or accusations about a named employee. The free scan separates the two before you decide to pay.
How long does cabinetry companies review removal typically take?+
Eligible removals resolve in 7–30 days on average. Complex escalations (legal-review, cross-platform, defamation) can take 45–90 days. We give a candid timeline after the initial audit, never a guarantee we can't defend.
Do you remove legitimate negative reviews?+
No. We only pursue reviews that violate a platform's Terms of Service: fake, off-topic, defamatory, extortive, or conflict-of-interest. Legitimate complaints are addressed via a response strategy, not deletion.
Can you remove reviews from non-clients or competitors targeting a cabinetry company?+
Yes. Non-client, competitor-planted, and coordinated defamation campaigns targeting cabinetry companies are among the highest-success ToS-violation categories we successfully remove.
Is this compliant with FTC and platform policy?+
Yes. Every workflow (outreach, invitations, responses, removal appeals) is aligned with the FTC Endorsement Guides and each platform's ToS. We keep audit-ready logs of every action.
How fast do we see new reviews?+
First wave within 7–14 days of launch. Measurable map-pack and directory rank lift within 60–90 days.
How is pricing structured?+
Per-cabinetry company monthly programs, with enterprise agreements for multi-market and franchise brands. Removal is priced per item, paid upfront, with an automatic refund of the removal fee if the item is not removed within 30 days.
What if a removal request is denied?+
We escalate through documented appeal channels, and when justified, we coordinate with legal counsel for defamation, extortion, or fake-review claims. You never pay for a removal that doesn't stick.
Why does cabinetry need its own reputation strategy versus general home services?+
Cabinetry is the largest single line item in a kitchen remodel: about 29% of budget on average (NKBA 2024 Kitchen & Bath Market Outlook). Lead times of 8–14 weeks mean complaints often surface at delivery or install, long after the review-writing window has closed on other trades. The category needs a review-generation cadence tied to milestones (deposit, template, delivery, install, punch-list) rather than a single post-project ask.
Which platforms matter most for a cabinetry company?+
Google Business Profile drives showroom appointments and map-pack visibility. Houzz is the category-defining directory for kitchen-and-bath: designers, GCs, and homeowners cross-reference it. Angi and HomeAdvisor drive high-intent quote requests. The BBB anchors trust on financed and higher-ticket custom orders. We monitor and generate verified reviews across every platform in that stack.
Can you remove a defamatory review from a homeowner who was never actually a customer?+
Reviews from non-customers (including sub-contractors, competitors, or homeowners who never placed a deposit) violate Google's and Houzz's content policies and are removable through documented flagging. We handle the evidence packet, policy escalation, and legal notice when required. See our Review Removal Process for the full workflow.