A reviewer claims our piers failed, but we have no record of the job. Can that come down?+
Yes. A review describing work your company never performed fails the genuine-experience rule. We document the absence of any inspection, contract or permit for the address and file on that basis. Advance-payment removal fees are refunded in full if a Google review is not removed within 30 days of payment, or a review or item on any other platform is not removed within 90 days of payment. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Pay upon removal: $397 per Google review, $697 per Yelp review, or $497 per other-platform item or harmful link, charged only once removal is documented ($0 today). Pay in advance and save $25 per item ($372/$672/$472). No refund term applies to pay upon removal because nothing is charged before removal.
A past customer posted that we refused to honor the warranty. We offered a repair and they declined. Removable?+
The headline complaint reflects a real relationship, so it likely stays. What can be reported is anything around it that breaks policy: named-employee accusations, claims of fraud, or details that are demonstrably false. The free scan identifies which parts have a route before you pay anything.
Can you remove a complaint on the BBB?+
Self-serve removal covers Google reviews at $397, Yelp reviews at $697 and harmful links at $497. A BBB complaint page is handled as a harmful link. Foundation buyers check the BBB more than most trades, so these cases are worth mapping in a consultation.
How long does foundation repair companies review removal typically take?+
Most Google removals: 7–21 days. Yelp and other platforms: typically 60–90 days. The platform decides the timing. Complex cases are quoted individually through the Custom Care Plan with their own timeline.
Do you remove legitimate negative reviews?+
No. We only pursue reviews that violate a platform's Terms of Service: fake, off-topic, defamatory, extortive, or conflict-of-interest. Legitimate complaints are addressed via a response strategy, not deletion.
Can you remove reviews from non-clients or competitors targeting a foundation repair company?+
Yes. Non-client, competitor-planted, and coordinated defamation campaigns targeting foundation repair companies are among the highest-success ToS-violation categories we successfully remove.
Is this compliant with FTC and platform policy?+
Yes. Every workflow (outreach, invitations, responses, removal appeals) is aligned with the FTC Endorsement Guides and each platform's ToS. We keep audit-ready logs of every action.
How quickly can monitoring find new reviews?+
Monitoring can surface newly published reviews after platform feeds update. It does not promise review volume or ranking changes.
How is pricing structured?+
Removal is priced per item: $397 Google, $697 Yelp, or $497 other sites and harmful links, charged upon documented removal ($0 today). Pay upon removal: $397 per Google review, $697 per Yelp review, or $497 per other-platform item or harmful link, charged only once removal is documented ($0 today). Pay in advance and save $25 per item ($372/$672/$472). No refund term applies to pay upon removal because nothing is charged before removal. Advance-payment removal fees are refunded in full if a Google review is not removed within 30 days of payment, or a review or item on any other platform is not removed within 90 days of payment. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends. Refunds are automatic: no claim, form, email or request needed. We issue the full refund to your original payment method within 5 business days after the applicable refund window ends.
What if a removal request is denied?+
We escalate through documented appeal channels. For upfront payments, the applicable refund applies if the item remains live; Pay upon removal is charged only after documented removal.